This 8-hour course is designed for current supervisors or those who are transitioning into a supervisor position such as shift supervisors, center managers, or 9-1-1 Directors. The workshop format will consist of lecture combined with student interactive discussions and exercises focusing on skills and tools for employee development. Attendees will share, learn, and take-home valuable tools in the following courses: -Handling Conflict in the Workplace - 2 Hours -Team Building - 2 Hours -Employee Development - 1 Hour -Counseling Skills for Supervisors - 2 Hours -Bullying in the Comm Center - 1 Hour